FAQ

Orders & Shipping

When will my order ship?
Most orders ship within 1–3 business days. You’ll receive a confirmation email with tracking once your package is on its way.

How long does delivery take?
Delivery usually takes 7–15 business days, depending on your location and carrier delays.

Can I track my order?
Absolutely. Just head to our Track Order page and enter your order number or email.

Returns & Exchanges

What’s your return policy?
We offer a 30-day money-back guarantee. If you’re not completely satisfied, contact us and we’ll help you with a return or exchange.

Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

How do I start a return?
Email us at info@x.com with your order number and reason for return. Our team will get back to you with next steps.

Products & Sizing

How do I find my size?
Each product page includes a size chart to help you get the right fit. If you’re between sizes, we suggest sizing up for comfort.

Are your products true to size?
Yes — most items are designed for a regular, modern fit. If something runs smaller or larger than usual, we’ll note it in the description.

Payments & Security

What payment methods do you accept?
We accept all major credit cards, Apple Pay, and Google Pay.

Is my payment information secure?
Yes. X uses encrypted SSL technology to protect your data and ensure safe transactions.

Contact Us

Need help with something else?
No problem — our support team is here to help.
Email us anytime at info@x.com and we’ll get back to you as soon as possible.